Shipping policy

Overview

This Shipping Policy applies to purchases made from AZIYIA, a trading name of DKEM Limited (Company Number: 16056598), registered at 11 Brecknock Road, London, N7 0BL.

We aim to ensure a smooth and transparent delivery experience for all customers.

Digital Products (Current Offering)

All current products sold through AZIYIA are digital downloads.

Delivery Method

Digital products are delivered electronically via:

  • Download link displayed after purchase, and/or

  • Email containing a secure download link

Delivery is typically immediate once payment has been successfully processed.

Access Issues

If you do not receive your download link within 15 minutes of purchase:

  • Please check your spam/junk folder

  • Ensure your email address was entered correctly

  • Contact us at hi@aziyia.com

We are not responsible for delays caused by incorrect email addresses or technical issues outside our control.

Future Physical or Print-on-Demand Products

If AZIYIA expands to offer physical or print-on-demand products, the following will apply:

Processing Times

Orders will typically be processed within 2–5 working days unless otherwise stated.

Shipping Times

Delivery times will vary depending on your location and the shipping provider used. Estimated timeframes will be displayed at checkout.

Shipping Costs

Shipping costs (if applicable) will be calculated and displayed before you complete your purchase.

Customs & International Orders

For international orders, you may be responsible for customs duties, taxes or import charges. These are not included in the purchase price and are the responsibility of the customer.

Delays

We are not liable for delivery delays caused by:

  • Postal carriers

  • Customs processing

  • Incorrect shipping details provided by the customer

  • Events outside our reasonable control

Incorrect Address

It is the customer’s responsibility to ensure shipping details are accurate. We are not responsible for lost or delayed items due to incorrect address information.

Contact

For delivery-related enquiries, please contact:

DKEM Limited (trading as AZIYIA)
Email: hi@aziyia.com